How to Reset User Passwords in Offstreet

This guide is for Offstreet dashboard users who need to reset their own password or help other users reset their Offstreet passwords.

There are two ways a password reset can happen:

• Password reset from the Offstreet Dashboard
  Best when a user cannot access their account, is locked out, or needs immediate help.
• Users resetting their own password using the “Forgot your password” flow
  Best for most cases and can be shared directly with users to self-serve.

Below is an overview of each option, along with step-by-step guides and a short message you can easily copy and send to users!

1) Reset a User’s Password from the Offstreet Dashboard

If you have dashboard access and the appropriate permissions, you can trigger a password reset email on behalf of a user directly from the User Accounts section.

Follow this guide:
How to Reset a User’s Password from the Offstreet Dashboard

Once triggered, the user will receive a password reset email and can complete the process themselves.

2) User Self-Service Password Reset

In most cases, users can reset their own password without admin assistance using the Forgot your password flow on the Offstreet login page.

You can share this guide directly with users:
How to Reset Your Offstreet Password

Copy-and-Paste Instructions You Can Send to Users

You can also quickly send the instructions below to users who need to reset their password:

Helpful Notes

• Password reset emails may take a minute to arrive, and users should always check their spam or junk folder
• If a user does not receive the email, admins can trigger the reset directly from the dashboard
• Password reset links expire after a set period for security reasons
• If you or your users continue to experience issues, the Offstreet Support team is always happy to help.