HotSpot Integration Guide

Created by Jenna Rodgers, Modified on Tue, Aug 12 at 3:06 PM by Jenna Rodgers

HotSpot

Map Offstreet permits to HotSpot enforcement using SpotIDs

The Offstreet integration with HotSpot enables your permits to be recognized in HotSpot’s enforcement system by syncing Offstreet zones with SpotIDs—no manual entry or uploads required.

Integration Overview

Offstreet connects to HotSpot by mapping each of your Offstreet locations to a corresponding SpotID in HotSpot. Once SpotIDs are configured, permit data is automatically routed to the correct enforcement zones within HotSpot’s system.

Authentication and backend configuration are handled entirely by Offstreet. No API keys or technical setup are needed from your side.

What You’ll Need

Requirement	Description	Who Provides It
List of SpotIDs	One SpotID per location for mapping in HotSpot	You or your HotSpot rep

Step-by-Step Setup

1. Share Your SpotIDs

Send Offstreet a list of SpotIDs (one per location) you'd like to connect.

Not sure where to find your SpotIDs? You can loop in your HotSpot contact, and Offstreet will coordinate directly.

Suggested Email Template:

Subject: HotSpot Integration – SpotID Configuration Request

Hi [Offstreet Contact],

We’d like to move forward with our HotSpot integration.

Here are the SpotIDs for each location we want to connect:

- Lot A: 14283
- Lot B: 15320

Let us know if you need anything else.

Thanks,

[Your Name]

2. Offstreet Sets Up the Integration

Once Offstreet receives your SpotIDs, we will:

Configure the integration on your Offstreet account
Map each SpotID to the corresponding Offstreet location
Add location-level mappings if your company is already set up for HotSpot

No action is required from your team once SpotIDs are submitted.

3. Run a Test

After setup:

Offstreet will create a test permit (e.g., plate TEST123)
You or your HotSpot contact can confirm that the permit appears correctly in HotSpot’s system

Once confirmed, the integration is live.

Notes & Troubleshooting

Situation	What to Check or Do
Plates aren’t appearing in HotSpot	Offstreet may need your company’s HotSpot token—Offstreet will follow up
Unsure if integration already exists	Ask Offstreet—we’ll confirm to avoid duplicate setup
Adding more locations later	Just send the new SpotIDs—Offstreet will configure and test each one

Need Help?

HotSpot Support: Contact your HotSpot Account Representative or email support@htsp.ca
Offstreet Support: Reach out to your Offstreet Account Manager or Contact Support