Vigilant Integration Guide

Created by Jenna Rodgers, Modified on Tue, Aug 12 at 3:06 PM by Jenna Rodgers

Vigilant

Sync permit data from Offstreet to Vigilant for licence plate recognition (LPR) enforcement

Offstreet integrates with Vigilant Solutions to support automated LPR enforcement. Once configured, Offstreet securely pushes permit data to your Vigilant environment—no manual uploads or lookups required.

Integration Overview

This is a push-based integration. Offstreet sends real-time permit data to Vigilant via secure API credentials. Each Offstreet location is mapped to a zone in Vigilant, allowing enforcement to verify licence plates automatically through LPR devices.

If you have not yet subscribed to Vigilant’s API integration services, please contact their sales or support team to activate it before proceeding.

What You’ll Need

Requirement	Description	Who Provides It
API Username & Password	Credentials used to authenticate Offstreet’s connection to Vigilant	You (via Vigilant)
Location Name(s)	Required to configure and track Offstreet zones	Offstreet
Company ID / Name	Used internally to configure and track the integration	Offstreet

Step-by-Step Setup

1. Request API Access from Vigilant

Contact your Vigilant Account Manager or Support Team and request API credentials for integration.

Suggested Email Template:

Subject: Request for API Access – Offstreet Integration

Hi [Vigilant Rep Name],

We’re working with Offstreet to enable a parking integration with Vigilant for LPR enforcement.

Could you please enable API access for our account and provide the following credentials so we can complete the integration?

- API Username
- API Password

Let me know if you need anything else from our side.

Thanks,

[Your Name]

2. Offstreet Configures the Integration

Once the credentials are received, Offstreet will:

Set up your integration in the Offstreet system
Map each Offstreet location to a unique zone in Vigilant (e.g., oslot444)
Push test permit data to validate the connection

3. Authorize the Connection in Vigilant

You will need to log into your Vigilant Client Portal to complete the connection:

Locate the test permit(s) sent from Offstreet
Add the entries to your Authorized Entries list

This step finalizes the sync and enables automatic permit validation.

4. Go Live

Once the test entries are approved:

Offstreet begins sending active permits in real time
No ongoing manual input is required
You can add new locations at any time by sharing the name and confirming the integration name (zone ID)

Adding New Locations Later

If you’re already integrated and want to add more zones:

Send the new location name(s) to your Offstreet contact
Offstreet will configure each one using your existing integration
A test session will be pushed for validation

Troubleshooting Tips

Issue	What to Check
Test plates don’t appear	Confirm the entries were approved in the Vigilant Client Portal
No data received from Offstreet	Verify API credentials are correct and REST API access is enabled
Permits not working in some zones	Ensure each Offstreet location has a unique integration name (Zone ID)

Need Help?

Vigilant Sales or Support: Contact your Vigilant Account Representative
Offstreet Support: Reach out to your Offstreet Account Manager or Contact Support