Contacts Management

Manage who appears as the main point of contact across your Offstreet setup. You can assign default contacts at the company, location, tenant, and event levels — and customize the support experience for your users.

Company-Level Defaults

Admins can set a default contact in Company Details. This contact will automatically apply to any new location, tenant, or event created under the company.

• Select an existing contact or create a new one in-line
• Overrides can be applied at the location, tenant, or event level

Customizing Support Visibility & Messaging

Offstreet includes a built-in support contact that appears by default on location and tenant pages. Admins can tailor this support experience directly from the Company Details section:

• Hide Offstreet Support: Toggle Offstreet’s support details off if you prefer to handle all inquiries internally.
• Edit Support Text: Update the default hardcoded support message to match your internal help desk or communication style.

These settings give your team full control over how support contact details are displayed to drivers and tenants.

Location & Tenant Contacts

The contact applied to a location or tenant is shown to users as the support contact. Any newly created location or tenant will inherit the company default unless changed.

This helps ensure drivers and partners know who to reach out to if something goes wrong.

Event Contacts

Event-level contacts work a little differently. These contacts are not visible to drivers and do not function as support. Instead, they identify the event host internally.

Just like locations and tenants, the default contact is pulled from the company — but can be manually updated for individual events.

Contacts Table

All contacts tied to your company can be managed in a centralized Contacts Table within the dashboard. From here, you can:

• View and search through all contact entries
• Edit or delete outdated information
• Add new contacts for use throughout Offstreet

Viewing Contact Associations

Clicking on a contact in the table opens a detail view showing where that contact is being used. This includes:

• Which locations, tenants, or events the contact is associated with
• Whether the contact is a default or was manually assigned
• Direct links to the associated items for quick access and editing

This makes it easy to trace where contacts are being used and keep things consistent across your setup.

Best Practices

• Set your company default early to reduce manual contact setup
• Use event contacts to track host responsibilities without confusing drivers
• Clean up your contact list regularly via the dashboard table
• Take advantage of the option to hide Offstreet support and adjust support language as needed

FAQs

• What happens if no contact is set?
  Entities without a default will require manual contact assignment.
• Is the contact shown to drivers?
  Only location and tenant contacts appear to drivers as support. Event contacts are internal.
• Can I reuse a single contact across levels?
  Yes. A single contact can be reused anywhere it’s needed.
• Do contacts receive notifications?
  No. Contacts are stored for display only.
• Where do I customize support language?
  In Company Details, toggle Offstreet support visibility and update the support message text.